s-cape
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Terms & Conditions

All bookings made through this S-cape website are accepted in accordance with the S-cape Terms & Conditions set out in this document.

S-CAPE EUROPE BV is a registered travel agency, based in The Netherlands, Molenveldlaan 110 - 6523 RM Nijmegen. Licence reg. nr. A. VAT reg. nr. NL817480390B01, Registration nr.  in the Chamber of Commerce of Nijmegen.

Tour price

Our tour prices are based on rates and service prices applicable at the time you made your booking. In the unlikely event of steeply increasing prices, S-Cape Travel has the right to alter the prices and will notify you immediately about the reason for any such change.

You then have the right to cancel your tour booking if the tour price is altered by more than 10%. Such cancellation must be notified to S-Cape Travel in writing within two working days.

Tour prices however cannot, under any circumstances, be altered less than 20 days before departure.

Reservation

By submitting your booking form through this website, you are offering S-Cape Travel the conclusion of a travel agreement in a binding way.

Any other reservation, including a reservation by telephone, as well as any other written reservation sent to S-Cape Travel or any of its associated offices is also binding.

With this reservation you accept responsibility, including responsibility for your travel companions added by you, and accept the following travel conditions both in your name of yourself and on behalf of the added participants in a binding way.

Travel agreement

Once S-Cape Travel or any of its associated offices accepts the contract by sending out the booking confirmation or invoice, the travel agreement is to be considered as concluded.

Payment conditions

On receipt of your booking-confirmation or invoice, a deposit of 20% of the total tour cost is required. The full tour cost must be paid to S-Cape Travel at the latest 45 days prior to departure.

In the event that the full tour cost has not been paid before the above deadline, the organizers reserve the right to cancel the relevant contract and charge the appropriate cancellation fees. For bookings made after the above mentioned 45 day deadline, full payment is due directly at the time of booking.

We accept bank transfer, credit cards (VISA and MASTERCARD) and PAYPAL

Cancellation by the client

If you must cancel your trip for any reason whatsoever, the following cancellation fees are applicable:

    cancellations from 60 to 30 days before departure date: 20% of the tour cost;
    cancellations from 29 to 15 days  before departure date: 40% of the tour cost;
    cancellations from 14 to 9 days before departure date: 60% of the tour cost;
    cancellations from 8 to 2 days before departure date: 80% of the tour cost;
    cancellations within 2 days of intended departure date: 100% of the tour cost.

To cancel your trip you must notify our office in writing. Note: we highly recommend contracting sufficient cancellation insurance.
Cancellation by S-Cape

S-Cape Travel reserves the right to cancel a (group) tour, in cases where the necessary minimum number of participants, as is specified on the website, has not been reached. Participants will be notified of any such cancellation in writing at least date of departure.
Replacement

If you cannot travel as planned, you have the right to send someone in your place, provided that S-Cape Travel is notified within 4 days of the departure date. S-Cape Travel can object to the above replacement if the replacement does not satisfy the requirements for participants. In such case the cancellation conditions will apply.

The original contract is not affected by replacement, but any resulting additional costs will be charged to the client. S-Cape Travel is not responsible for any possible non-acceptance of the above replacement by any other organizers or agents involved with the tour.

Alterations by the client

If you wish to change the departure date of a booked tour or the tour itself, we are generally faced with some additional costs just as with cancellations. Such alterations are therefore treated as cancellations. In cases where the alterations do not change the departure date or the tour itself, we will apply an administration fee of ¬ 35,-. Within 21 days before departure no changes can be made and the cancellation fees will apply.

Alterations by S-CAPE

You may cancel your booking without cancellation charges, when the booked tour is materially altered without this being due to abnormal circumstances. This is the case when:

  •     the cost of the tour is increased by more than 10%;
  •     the date of departure is altered by more than 2 days.

S-Cape Countryside Travels must be notified of such cancellations in writing within two working days. The period of two working days starts from the moment the client is notified by the organizers about the type and extent of tour alterations. No response to the organizers' notification is taken as confirmation and acceptance of the tour alterations by the client.

Provision of alternative possibilities

When, at the time of departure or thereafter, an important element of the tour is unavailable (for example: transport for continuation of the tour), S-Cape Travel will, wherever possible, endeavor to provide alternatives at no extra cost so that the tour may continue. In cases where such an alternative possibility does not exist or is rejected by the client for a good, understandable reason, S-Cape Travel will, if necessary, organize, without additional cost, either the return journey or transport to another destination, provided that seats are available on the contemplated means of transportation.

Where none of the above possibilities exists, S-Cape Countryside Travels will compensate the client for the reduced offering by providing a voucher for an adequate replacement offer of the same value as the uncompleted part of the tour.

Liability and limitation of liability

The liability of S-Cape Travel, in the capacity of tour organizer, in cases of damage or injury, is regulated by the international agreements described. Such liability can in no case exceed the limits laid down in the international agreements and regulations.

S-Cape Travel can under no circumstances be held responsible for damage caused by a client's unauthorized action, or damage caused by third parties, natural disasters or occurrences over which S-Cape  Travel has no influence (including strikes, timetable alterations, etc.)

S-Cape Travel is, within the framework of a company's duty to exercise due care, only responsible for conscientious travel preparations, careful selection and supervision of service providers, the correctness of service-descriptions, and the contractually correct provision of services. S-Cape Travel is not liable for non-performance by the individual service providers.

Limits on Responsibility

S-Cape, it's employees, shareholders, officers, directors, successors, agents and assignes (collectively S-Cape), does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation (by aircraft, coach, train, vessel or otherwise), hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers (including from time to time other affiliated S-Cape companies). All such persons and entities are independent contractors. As a result S-Cape is not liable for any negligent or willful act of any such person or entity or of any third person.

In addition and without limitation, S-Cape is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or servics whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.

There are certain inherent risks in travel of this type. These include, but are not limited to, risks of biking, horseback riding (for example, unpredictable behavior by the horses, being spooked, etc.) hiking, swimming, walking, and in all trips dangers of animals, inaccessibility to medical attention and difficulty in evacuation in the case of a medical emergency. Passengers assume all such risks with regard to these possibilities. By embarking upon his/her travel, the traveller voluntarily assumes all risks involved in such travel, whether expected or unexpected.

Fit enough to participate

An S-cape experience can be greatly rewarding for those who are well prepared. Make sure that you are fit, healthy and in shape before going on one of our trips. Carefully read our information on the level of difficulty of the tour and, when in doubt, do not hesitate to consult one of our trip-advisors.

Insurance, Passport & Visa

Make sure that you are adequately insured (including medical, personal accident and repatriation costs) with full travel insurance. A valid passport is required for all EC-residents. Non-EC residents should check their visa requirements with their consulate.

Guarantee Fund

S-Cape Travel's civil responsibility, in accordance with article 15 and 16 of legal decree nr. 111 of March 17th 1995, is covered by an insurance policy with Assicurazioni Generali. Article 21 of legal decree of March 17th 1995 provides for a guarantee fund. In case of insolvency or bankruptcy of the travel organizer the client can, in accordance with article 21 of legal decree nr. 111 of March 17th 1995, turn to the presidium of ministers for a refund of the tour price paid, or alternatively, in the case of foreign travel, for payment of the return journey.

Complaints and arbitration

In cases where the client considers that booked services and actually delivered services differ, it is the client's duty to immediately bring such discrepancy to the attention of the local service provider (hotel, tour leader, etc.), who will clear up the matter or, where this is impossible, provide the client with a statement as to the circumstances and details of the occurrence. This statement, together with the client's written complaint, must be forwarded to S-Cape Travel.

Any complaint must immediately be brought to the attention of the local service provider as well as to S-Cape Travel or the relevant travel agent. A written complaint must also be received by S-Cape Travel within 10 days, for any refund to be considered.

Any dispute resulting from this contract is subject to the judicial authority of Nijmegen. Where both parties agree, disputes may also be settled through a court of arbitration. This court shall consist of as many arbitrators as there are litigants plus an arbitrator, chosen by the arbitrators, to serve as president.

This court of arbitration, which has its seat at the seat of the travel organizer, decides through attempting arbitration.

Applicable Right

The travel agreement is regulated by the following travel conditions and the Legal Proclamation nr. 111 of March 17th 1995, as well as by the EEC-guideline 90/314 and the International Treaty concerning travel agreements, in particular the Treaty of Brussels of April 20th 1970, enforced by the Legal Notice nr. 1084 of December 29th 1977, the Treaty of Warsaw of October 12th, 1929 concerning international air traffic, enforced by the Legal Notice nr. 41 of March 19th, 1932, the Treaty of Bern of February 25th, 1961 concerning international railway traffic, enforced by the Legal Notice nr. 806 of March 2nd, 1963.

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